We blog. It's our personal platform to say whatever. And we natter and blather with like-minded friends, even if we disagree from time to time. I do that on my weaving blog, too. So there was an incident, and
I commented there thusly.
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Organizing Events
In the mid to late 20th Century, I ran events and also staffed computer help desks, among many other things. A friend of mine just carried out a major event as part of a team, and she was crushed at some of the scathing remarks targeted at her. This is something I know about, so I wrote the following reminder for her, and thought I'd share it with you. (READ: sometimes I want to convince you that I used to be a bit saner.)
Do keep in mind that this has nothing to do with SSVE, you've all be so wonderful. But this is one of my few original truisms, and it works particularly well when you are heading a group of volunteers. So here goes:
Running Events & Responding to Complaints
Statisticians say something like 20% of the attendees will give you feedback, both good and bad, if you ask. This is a lie; people seldom take the trouble to give you good, meaningful feedback and we as organizers tend to remember only rude people. This is the same as people never ringing the computer help desk to report their computer is running fine, or email HR to thank them for being paid promptly.
Of the 20% who give feedback, about 20% have constructive ideas. These are the ones you want to pick up, and it's easier if you ask them directly what they mean, rather than you or The Committee interpreting or guessing. But by no means are you obligated to take up any of these good ideas; do it only if you/The Committee want/s to.
There are those who thrive on criticizing, and this is the social/therapeutic contribution of events that is seldom mentioned. You are providing them a place to voice their uneducated, inconsiderate, ill-conceived, inappropriate or disproportionate reactions, to make them feel important. This is their problems.
However, one of the tactics to avert unpleasantness is to ask for details of their feedback as if you believe their feedback matters, let them cite actionable/practical suggestions, and thank them profusely. Even if they are rehashing an issue that The Committee thoroughly discussed and ruled against, do not explain this. Sometimes it is possible to win people over in this manner, and they become your converts, (because you were wise enough to listen to them), but do not try this unless 1) you can be bothered, 2) there are no dire, real issues on hand, and 3) you sense they'll come back and reprimand you for not acting on their suggestions.
Or you can smile like an idiot and utter niceties and get on with the job.
Occasionally, crazy people have bright ideas, too. But very occasionally.
Think what people are going to remember in a few months. Unless your event is plagued by food poisoning or fire, they are going to remember the merits of the content of the main event.
But anything you touch tends to turn into gold anyway, (name), and the organization and the event will start to run itself after about two runs, unless The Committee decides to destroy it. Events is a team sport, so give way to other Committee Members where you can hold on to your sanity in spite of their bad decisions. By Event 3, you'll know how to quietly work in the background to prevent most disasters. If all else fails, quit The Committee, and become a paid member, and rant and rave. If you need a lesson in ranting in raving, my dear (name), ring me.
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And them some bloke drops by, probably after Goolging "organizing events" or something, who wants to put his entire name and a few additional letters that mean nothing to me, out of the blue to try to teach a silly woman a lesson, yeah? He probably feels very good just about now, without knowing he just made a fool of himself on a cantankerous handweaving blog!!
David M. Patt, CAE said...
When I was CEO of Chicago Area Runners Association (CARA) we found that about 10% of the runners - a lot more in some events - completed event evaluation forms if they could do it at the event.
The comments - good and bad - were very helpful. All events should have a method of procuring feedback. Don't assume organizers know what the participants think is good or bad.
6/21/2008 1:22 AM
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I really do get sick and tired of men who always want to go one up on others; they take themselves so seriously and have a few things up their backside and try to compensate for the size of their front appendage. May his inbox be inundated with Viagra adds. Come to think of it, he probably sits on several Committees. This particular morning I had no patience for this kind of male nonsense, so I hit back. I do exclude a large number of mates in my life from this group of stupid men; you KNOW who you are.
Meg in Nelson said...
Hello, David M Pratt CAE. I don't know how you arrived at this handweaving blog, perhaps by googling "organizing events" or some such.
This was a personal letter to a friend who was hurting from personal insults, someone who has been running different sorts of events to the said one for a long while rather successfully; and it followed up our lengthy conversation on the same day. It is not an objective observation or a thesis, and so I daresay you're missing the context, the spirit of our friendship, humor with which I tried to cheer her up, or the spirit of this blog, which is cantankerous at its best.
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Ben's adamant I not mention the backside or the appendage. Myron, Bill, I KNOW you have something meaningful to say to make me regain faith in your gender.
Oooh, I'm burning this morning. I hope he doesn't come back, because I know how to engage in a good battle, but I have not patients with idiots, and I try to pretend I'm a little bit more polite than I actually am over yonder.